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A Legal Disclaimer

Ascend Media respects your privacy and is committed to handling personal information responsibly, transparently, and securely.

Ascend Media is a creative and short-form content growth agency operated by Koperasi Yuswa Sukses Karya.

For purposes of this Privacy Policy, references to “Ascend Media,” “Ascend,” “we,” “us,” or “our” refer to Ascend Media as operated by Koperasi Yuswa Sukses Karya, unless otherwise stated.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

  • visit our website;

  • submit a project inquiry;

  • contact Ascend Media;

  • become or consider becoming a client;

  • provide content or materials to us;

  • communicate with our team;

  • use services provided by Ascend Media; or

  • otherwise interact with us.

By interacting with Ascend Media, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

WHO OPERATES ASCEND MEDIA

Ascend Media is operated by: Koperasi Yuswa Sukses Karya

Operating brand: Ascend Media

Country of operation: Indonesia

Privacy contact: [samadinoah7@gmail.com]

General contact: [apwisindo2022@gmail.com]


Where applicable, Koperasi Yuswa Sukses Karya may act as the party responsible for determining the purposes and means of processing personal information collected through Ascend Media.

SCOPE OF THIS POLICY

This Privacy Policy applies to personal information processed through Ascend Media in connection with:

  • our website;

  • contact and project inquiry forms;

  • client applications;

  • consultations;

  • proposals;

  • onboarding;

  • client communication;

  • content production;

  • project management;

  • analytics and performance review;

  • billing and administration;

  • case studies;

  • support;

  • social-media communication; and

  • related business operations.

This Policy does not control how third-party companies such as WhatsApp, Discord, Instagram, TikTok, YouTube, Google, payment providers, hosting providers, or other external services independently process personal information.

Those companies may maintain their own privacy policies and practices.

Last Updated : 09/08/2026

Privacy Policy

INFORMATION WE MAY COLLECT ( The information we collect depends on how you interact with Ascend Media.)

We may collect information including:

  • full name;

  • creator name;

  • brand name;

  • company name;

  • email address;

  • telephone number;

  • WhatsApp number;

  • Discord username;

  • social-media usernames;

  • business role or position;

  • country or general location;

  • other contact details you voluntarily provide.

When you contact Ascend Media regarding potential services, we may collect:

  • your channel or social-media links;

  • website;

  • type of content you create;

  • niche or industry;

  • current short-form strategy;

  • current content workflow;

  • content volume;

  • publishing frequency;

  • business or creator objectives;

  • challenges you are experiencing;

  • requested services;

  • preferred timeline;

  • approximate budget or engagement range;

  • information about your existing team;

  • messages sent to Ascend Media;

  • links, files, examples, references, or documents you voluntarily provide.

We may use this information to determine whether Ascend Media is an appropriate partner for your project.

Submitting an inquiry does not guarantee that Ascend Media will accept or enter into an engagement with you.

CLIENT INFORMATION

If you become a client, we may process additional information necessary to provide and manage our services.

This may include:

  • project briefs;

  • brand guidelines;

  • content strategy information;

  • audience information;

  • source-content links;

  • source footage;

  • video files;

  • audio files;

  • photographs;

  • graphics;

  • transcripts;

  • scripts;

  • drafts;

  • feedback;

  • approval history;

  • content calendars;

  • publishing information;

  • project status;

  • client communication;

  • analytics;

  • performance reports;

  • invoices;

  • payment status;

  • contractual records;

  • authorized team members;

  • platform or account information provided for service delivery.

We aim to process only the information reasonably necessary to perform the relevant engagement.

SOURCE CONTENT AND CREATIVE MATERIALS

Because Ascend Media provides content strategy, editing, production, optimization, and related services, clients may provide us with creative materials including:

  • podcasts;

  • streams;

  • interviews;

  • YouTube videos;

  • recordings;

  • raw footage;

  • audio;

  • photographs;

  • transcripts;

  • brand assets;

  • graphics;

  • documents;

  • existing social-media content.

Such materials may contain personal information relating to:

  • the client;

  • employees;

  • team members;

  • podcast guests;

  • collaborators;

  • viewers;

  • customers;

  • interview participants; or

  • other individuals.

Clients are responsible for ensuring that they have any rights, permissions, notices, or lawful authority necessary to provide these materials to Ascend Media.

Ascend Media will process such materials primarily for purposes connected with the agreed services.

HOW WE COLLECT INFORMATION

We may receive information:

Directly from you

For example when you:

  • complete a form;

  • contact us;

  • apply to work with Ascend;

  • send us a message;

  • sign an agreement;

  • make a payment;

  • upload files;

  • submit feedback;

  • provide project materials.

Through communications

Including communication through:

  • email;

  • WhatsApp;

  • Discord;

  • Instagram;

  • video calls;

  • other agreed communication channels.

Through our website

Including through:

  • hosting infrastructure;

  • cookies;

  • analytics;

  • forms;

  • security tools;

  • server logs.

From authorized representatives

A client may provide information concerning:

  • employees;

  • managers;

  • editors;

  • collaborators;

  • agents;

  • team members.

From public sources

HOW WE USE INFORMATION

We may use information to:

  • respond to you;

  • understand your project;

  • review your content;

  • assess client fit;

  • prepare for a consultation;

  • make recommendations;

  • prepare a proposal. 

​

We may use information to:

  • establish your client profile;

  • learn your content and brand;

  • understand your audience;

  • establish communication channels;

  • create project workflows;

  • establish production requirements;

  • configure project management systems.


  • We may process information to provide services such as:

  • strategic content selection;

  • content review;

  • short-form strategy;

  • video editing;

  • storytelling and restructuring;

  • captioning;

  • visual production;

  • content packaging;

  • quality control;

  • delivery;

  • publishing support where agreed;

  • performance analysis;

  • optimization;

  • client reporting.

PERFORMANCE AND ANALYTICS INFORMATION

Where authorized or provided by the client, Ascend Media may review information relating to content performance.

This can include:

  • views;

  • watch time;

  • average view duration;

  • retention;

  • completion rates;

  • likes;

  • comments;

  • shares;

  • saves;

  • follower changes;

  • audience information;

  • content topics;

  • posting patterns;

  • format performance.

We primarily use this information to evaluate creative decisions and improve future content.

We do not represent analytics as guarantees of future performance.

Social-media performance may be influenced by factors outside Ascend Media's control, including platform distribution, audience behavior, creator momentum, topic selection, timing, and algorithmic systems.

COMMUNICATION

We may use your information to communicate with you regarding:

  • project inquiries;

  • proposals;

  • onboarding;

  • ongoing projects;

  • approvals;

  • revisions;

  • delivery;

  • scheduling;

  • account administration;

  • invoices;

  • service updates;

  • important changes;

  • privacy or security matters.

Depending on the relationship, communication may occur through email, WhatsApp, Discord, social media, or another mutually agreed channel.

BILLING AND ADMINISTRATION

We may process information necessary to:

  • create invoices;

  • confirm payment;

  • maintain transaction records;

  • administer client accounts;

  • maintain contractual records;

  • resolve billing issues;

  • comply with accounting, tax, regulatory, or legal obligations.

Payment providers and financial institutions may process payment information separately under their own privacy practices.

Ascend Media does not necessarily receive or store full payment-card credentials when payment is processed by an external provider.

LEGAL BASIS FOR PROCESSING

Where applicable law requires an appropriate basis for processing personal information, Ascend Media may process information on grounds including:

  • consent;

  • performance of an agreement;

  • steps requested before entering into an agreement;

  • compliance with legal obligations;

  • protection of legitimate interests where recognized by applicable law;

  • another lawful basis permitted under applicable legislation.

Indonesia's UU PDP establishes rules governing processing, data-subject rights, and obligations of personal-data controllers and processors.

We do not assume that consent is automatically the appropriate basis for every activity.

WHO MAY HAVE ACCESS TO INFORMATION

Access to client and visitor information is intended to be limited to people or organizations with a legitimate need for that access.

These may include:

Koperasi Yuswa Sukses Karya

As the operator of Ascend Media.

Authorized Ascend Media personnel

Including people responsible for:

  • strategy;

  • production;

  • editing;

  • quality control;

  • client communication;

  • administration.

Contractors and production partners

Ascend Media may use independent contractors or specialist collaborators to perform parts of a project.

They should only receive information reasonably necessary for their responsibilities and may be subject to confidentiality or contractual obligations where appropriate.

Technology providers

Including providers of:

  • website hosting;

  • cloud storage;

  • email;

  • forms;

  • project management;

  • communication;

  • analytics;

  • payments;

  • file delivery;

  • scheduling;

  • accounting;

  • security infrastructure.

Professional advisers

Including, where necessary:

  • legal advisers;

  • accountants;

  • auditors;

  • insurers;

  • professional consultants.

WE DO NOT SELL PERSONAL INFORMATION

Ascend Media does not operate a business model based on selling client or website visitor personal information to advertisers or data brokers.

Information may nevertheless be disclosed to service providers or other parties where necessary for legitimate operational, contractual, security, or legal purposes as described in this Policy.

HIRD-PARTY COMMUNICATION PLATFORMS

Ascend Media may use services including:

WhatsApp

Discord

Instagram

TikTok

Email

and other platforms where appropriate.

When you communicate with Ascend Media through one of these services, the relevant platform may independently process information such as your:

  • username;

  • account;

  • device data;

  • communications metadata;

  • interaction information.

Ascend Media does not control every privacy or security practice of these third-party services.

For confidential or sensitive business information, Ascend may recommend using a more appropriate channel.

SOCIAL MEDIA

Ascend Media may maintain accounts on third-party social platforms.

Anything you choose to publish publicly on those platforms may be visible to others according to the relevant platform's settings.

Ascend Media is not responsible for the privacy practices of those platforms.

CLIENT CONFIDENTIALITY

Ascend Media recognizes that client projects may contain confidential commercial and creative information.

We intend to handle non-public project information responsibly and in accordance with:

  • applicable agreements;

  • confidentiality obligations;

  • legitimate project requirements;

  • internal access restrictions.

Where a separate non-disclosure agreement or confidentiality clause applies, that agreement may establish additional obligations.

CASE STUDIES AND PUBLIC CLIENT WORK

Ascend Media may wish to publish examples of work to demonstrate our services.

This can include:

  • creator or client names;

  • logos;

  • screenshots;

  • edited videos;

  • social-media profiles;

  • testimonials;

  • before-and-after examples;

  • performance metrics;

  • case studies.

Ascend Media will seek to use client materials publicly only where an appropriate permission, agreement, contractual right, or other valid basis exists.

Where performance information is shown, we aim to present it accurately and with reasonable context.

We do not intend to fabricate:

  • clients;

  • testimonials;

  • metrics;

  • results;

  • partnerships;

  • awards;

  • endorsements.

CLIENT ACCOUNT ACCESS

Some engagements may require access to:

  • social-media accounts;

  • content libraries;

  • cloud storage;

  • project-management platforms;

  • analytics systems.

Where such access is required, clients should use secure methods where available.

Ascend Media will seek to limit account access to authorized personnel who require it for the relevant work.

Clients should avoid transmitting passwords unnecessarily through insecure public channels.

Where possible, role-based access, delegated account access, or other secure authorization mechanisms should be preferred over sharing primary account credentials.

DATA SECURITY

Ascend Media seeks to implement reasonable organizational and technical safeguards appropriate to the nature of information we process.

Measures may include, where appropriate:

  • account access controls;

  • authentication protections;

  • limited team access;

  • reputable cloud infrastructure;

  • secure transfer methods;

  • software updates;

  • access revocation;

  • confidentiality controls;

  • backups;

  • operational security procedures.

UU PDP requires personal-data controllers to maintain confidentiality, supervise parties involved in processing, protect information from unlawful processing, and take measures to prevent unauthorized access.

However, no internet-based system, electronic communication, cloud service, or storage system can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS

Depending on applicable law and the circumstances, you may have rights relating to your personal information.

These may include rights to:

  • obtain information concerning the processing of your personal data;

  • access personal information concerning you;

  • request correction of inaccurate information;

  • request completion of incomplete information;

  • request deletion where legally applicable;

  • withdraw consent where processing is based on consent;

  • request restriction or suspension of certain processing where applicable;

  • object to certain processing where recognized by law;

  • exercise other rights provided by applicable legislation.

UU PDP expressly regulates rights of personal-data subjects as well as obligations imposed on controllers and processors.

Some rights may be subject to limitations or exceptions under applicable law.

We may need to verify your identity before fulfilling certain requests.

CHILDREN AND MINORS

Ascend Media's agency services are primarily intended for professional creators, businesses, brands, and authorized representatives.

We do not intentionally request unnecessary personal information from children through ordinary business inquiry forms.

If Ascend Media works directly with a minor or processes information relating to minors as part of client material, additional requirements may apply.

UU PDP categorizes children's data as specific personal data.

Where necessary, Ascend Media will seek appropriate authorization and safeguards according to applicable law.

SENSITIVE PERSONAL INFORMATION

Please do not send Ascend Media sensitive information unless it is genuinely necessary for an agreed purpose.

Examples may include:

  • health information;

  • biometric information;

  • genetic information;

  • criminal records;

  • children's data;

  • personal financial information;

  • government credentials;

  • passwords.

UU PDP specifically distinguishes certain categories of personal data as specific personal data.

If such information must be processed, additional safeguards may be appropriate.

BUSINESS TRANSFERS OR RESTRUCTURING

If Koperasi Yuswa Sukses Karya or the Ascend Media operation undergoes a future:

  • restructuring;

  • merger;

  • acquisition;

  • transfer;

  • financing;

  • sale of relevant assets;

  • organizational change,

information may be transferred where reasonably necessary as part of that transaction and subject to applicable legal requirements.

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